Arrow Support Desk
When something goes wrong with your accounting software, do you get it rectified quickly, easily and efficiently? Or are staff left waiting for hours, with all the wasted time and money that means?
In a world of faceless organisations, get support from a personalised service to make the most of your arrow support. Our consultants are friendly and helpful and focused on providing a resolution to any of your problems associated with your arrow financials accounting system.
Our Consultants are all certified as either CPA’s or various accounting degrees from various institutions. Their experience ranges from dealing with major corporations to a 2 person small business. Our Proven Practices include:
1. Confidentiality & Support Procedures:
a) We adhere to the confidentiality & ethical code of the Australian Society of Certified Practising Accountants.
b) For full details of our Support Policies please request our leaflet entitled “Support Services”.
c) We also have a free support manual & backup system available on request.
2. Documentation:
a) For work at your site we will submit a timesheet for your approval.
b) For support of any kind, including telephone support or where our consultant performs work at our office it will be documented by a log sheet printed and forwarded to you each month together with our invoice.
3. E-Mail & Remote Support Service:
a) Many of our clients find that it is more efficient and convenient to e-mail their support requests.
b) Our central support desk co-ordinates all support and will result in the fastest response to your problem based on the first consultant available.
c) Our CRM Service system will allocate you with a CSR Number which is emailed to you as a reference for follow up.
d) Remote Access is another way of support, which means we will require login details to your server.
Arrow Financials Accounting Software
We can analyse and review clients sites regarding their current business processes and accounting software. We can supply, manage and install all Arrow Financials modules as well as provide and configure hardware equipment to handle the software and meet its performance requirements. We take a holistic approach in what we do as we have experienced staff in all areas from start to project finish.
Total IT Solutions
Planning IT solutions for client systems can require in-depth knowledge of IT systems and solutions, especially when dealing with financial software packages. With over 20 years experience in providing infrastructure solutions for small to medium SME’s and a wide range of clients our certified technical system engineers can provide your company with the right support and right advice to help your system run smoothly.
IT Support Plan
We can also offer Fixed Cost IT where we look after your IT infrastructure at a competitive monthly fee giving you the benefit of knowing what your monthly IT costs will be. Take the heartache out of IT and go on the managed service path. Our technical consultants pro-actively monitor your systems and identify problems and rectify them before you even know they exist. Let us concentrate on your IT, leaving you to focus on managing and growing your business.